FAQ

Got a question in mind?

What should I do if I receive a damaged or incorrect item?

Contact us immediately (Email preferably) with a photograph of the item and we will assist you with the exchange or return process. It's important to notify us promptly as all items are insured and we need to inform the carrier about any damages

What personal information will be collected?

When you make a purchase, we collect your name, email address, phone number, shipping/billing address, and credit/debit card information

What is your return policy?

Tutel does have a Return Policy covering over elements such as: Return Eligibility, Non-Returnable Items, Return Process Refunds, Exchanges, and more. Please review our Shipping & Returns Policy for more information

How do you ensure my privacy is protected?

We have your privacy in our highest priority and also have measures in place to safeguard your personal information. For further details, please review our Privacy Policy

How can I ensure the product is compatible with my vehicle?

All our products are guaranteed to fit the vehicles specified in their descriptions. However, we recommend contacting us for compatibility confirmation if unsure. Please note, customers are responsible for shipping costs for returns due to compatibility issues

Do you offer installation advice?

We do provide installation advice as each product comes with a brief installation guide. While self-installation is possible, we advise professional installation. You may use our Contacts Page for further assistance, or request installation photos or videos for specific products.

How can I contact you for further questions or assistance?

If there are still any unanswered questions in mind, our Contacts Page and our Email Support@tuteltruck.com are available for use